We want you to be completely satisfied with your purchase, but we understand that sometimes an item needs to be returned. Don’t worry – we’re here to help!

OUR 7-DAY MONEY-BACK GUARANTEE

We offer a 100% satisfaction guarantee for 7 days. Not happy with your purchase? No problem – you’ll get your money back!

Return Conditions

To be eligible for a return, your item must:

• Be unworn, unwashed, and unused.
• Be in the same condition as when you received it.
• Be in its original packaging.

A receipt or proof of purchase is required to complete your return. For defective items, we may request photos via email before proceeding with the return.

Refund: The purchase amount (excluding shipping costs and any discounts) will be refunded within 5-7 business days via the original payment method once we’ve received and inspected the returned item.

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30-Day Return Policy

You have 30 days after receiving your item to request a return.

Contact us at info@fashionlifebymb.com to start a return. Once your return is accepted, we’ll provide you with a return label and instructions. Items sent back to us without a prior return request will not be accepted.

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Damaged or Incorrect Orders Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will work to resolve the issue promptly.

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Exceptions / Non-Returnable Items Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, plants)
• Custom products (such as personalized or special-order items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Feel free to contact us if you have questions about your specific item.

Note: Sale items and gift cards cannot be returned.

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Exchanges The fastest way to get what you want is to return the original item. Once the return is accepted, you can place a separate order for the new item.

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14-Day Cooling-Off Period within the EU For orders shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. As with all returns, the item must be in the same condition as when you received it, with tags and in its original packaging.

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Refunds Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the amount will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@fashionlifebymb.com.