How can I contact Fashionlife by MB?

 

• You can email us at support@fashionlifebymb.com, and our customer service team will be happy to assist you with any inquiries.
  
  
• Do you ship worldwide?
  At the moment, we ship exclusively to the UK.
  
  
• Where do you ship from?
  We ship from the UK.
  
  
• Can I change or cancel my order?
  As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. After this time, changes cannot be made. However, you can return the order for a full refund after you receive it.
  
  
• What payment methods do you accept?
  We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. All transactions are processed in British Pounds (GBP).
  
  
• When will my order be processed?
  Orders are processed between Monday and Friday. Please allow 1-3 business days for your order to be processed and shipped. We do not process orders on weekends or holidays.
  
  
• How long will it take to receive my order?
  Orders within the UK typically take 6 to 12 business days to arrive once they have been shipped.
  
  
• What if I don't receive my order?
  If your order does not arrive within 30 days of shipping, you are eligible for a full refund. Please contact us if this happens.
  
  
• Will I be chargd with customs and taxes?
  For UK deliveries, there are no additional customs fees or taxes. The prices displayed on our website are all in British Pounds (GBP) and inclusive of VAT.
  
  
• How do I return an item?
  You can return your item within 30 days of receiving it. Please contact us at support@fashionlifebymb.com to initiate a return or exchange.
  
  
• What if the item(s) I received are defective/incorrect/damaged?
  If you receive an incorrect, damaged, or defective item, please contact us with your order number and photos of the item(s) as soon as possible. We’ll work to resolve the issue promptly.
  
  
• When will I receive my refund?
  Refunds will be credited to your original payment method. If you paid by credit or debit card, it may take 7-10 business days for the refund to appear on your account after we’ve processed your return. If you haven't received your refund yet, please contact your bank or card issuer for more details.